Does anyone now why my Sage accounting package keeps freezing whenever I run any report (big or small)?
When i export it to my accountant it works fine on his client manager program. My boss has asked his IT guy whether it is due to lack on memory on the hard drive but he says it isn't. My boss is too mean to buy Sage support so i'm in limbo! Any ideas?
Small Business - 2 Answers
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Answer 1 :
How many users do you have? If you have quite a few it could be that more than one person is running large amounts of data at the same time which can slow things up - this usually leads to a message at the bottom about accessing data which flashes for a bit til it can. But if you find it's just hanging (which can be a problem with Sage) - is it usually around the same time of day? Mine did this and it turned out our IT guy had anti-virus software set to run at certain times of the day and this was causing it. Other than that the best thing to do when it freezes is keep clicking anywhere on the screen until it says 'not responding' at the top. Then press the Esc key on your keyboard. Sage will then ask you if you want to quit the report but say no and it often then finishes running.
Answer 2 :
I suspect it is in the printer itself - the Sage is sending at one speed and the printer is receiving at a lower speed. Sage is desgined to send reports quickly - and probably your printer is not compatable with the speed.
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